Great Deals for Great People!                               Outlet store of retail goods. Clothing, furniture, electronics, books, toys, tools, food, and tons more!

Shopping cart

Your cart is currently empty

Shipping & Returns

RETURN POLICY

 

Last updated September 14, 2023

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:

 

Surplus Sam's Sales Inc.

Attn: Returns

RMA #

1360 SW Marine Dr.

Vancouver, British Columbia V6P5Z9

Canada

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

 

REFUNDS

 

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

 

 

EXCEPTIONS

 

The following items cannot be returned or exchanged:

 

 

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

6044330436

[email protected]

 

 

 

 

 

SHIPPING & DELIVERY POLICY
 
Last updated September 14, 2023
 
 
 
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://www.surplussams.ca/service/general-terms-conditions.
 
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
In-Store Pickup
 
In-store and curbside pickup is available for All purchases. Pickups are available Monday to Friday 10am to 5:00pm.
 
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Standard Delivery & Expedited: We ship most items with this method via reliable delivery services like UPS, Canada Post, Purolator, and FedEx.


 
Shipping Fees
 
We offer shipping at the following rates:
 
 
Standard Expedited
 
2kg
$20 $70
 
5kg
$40 $90
 
 
All times and dates given for delivery of the products are given in good faith but are estimates only.
 
DO YOU DELIVER INTERNATIONALLY?
 
We do not offer international shipping.
 
ARE THERE OTHER SHIPPING RESTRICTIONS?
 
Not all items are included in shipping method
 
QUESTIONS ABOUT RETURNS?
 
If you have questions about returns, please review our Return Policy: https://www.surplussams.ca/service/shipping-returns.
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
 
If you have any further questions or comments, you may contact us by:
  • Phone: 6044330436